Fulfillment and Customer Service (MNG 3004)

Term: 2023-2024 Spring Semester

Faculty

Ean BevelShow MyInfo popup for Ean Bevel

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Justin L. JonesShow MyInfo popup for Justin L. Jones

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Schedule

Sun, 12:00 AM - 6:00 AM (3/11/2024 - 5/1/2024) Location: MAIN ONLNE

Description

Description:
This course brings together authoritative knowledge about all facets of order fulfillment and customer service process management throughout the supply chain. This course also addresses planning, organizing, controlling, and coordinating order fulfillment and service operations activities from initial customer inquiry all the way through post sales service. Students will gain a deep understanding of these crucial processes, which may be the only direct contacts some organizations have with their customers, and can make or break organizational reputations.

Outcomes:
†Describe basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations
†Explain key elements and processes in order fulfillment and customer service, and interactions amongst them
†Explain principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes
†Describe the critical role