Support

Inside Ranken

Need Assistance?

To call a specific office on campus, go to Contact Us at the bottom of this webpage.
To contact a member of the Student Success Team or your Success Counselor, go to the Student Services tab (above), then select the Student Success Department.
To contact the Ranken Help Desk, call 314-286-3693 or email [email protected].

Multi-Factor Authentication

Multi-Factor authentication (a.k.a. MFA) is a method to help better secure your account access. This additional security comes from having to approve the sign-ins to your account using a mobile device.
MFA is enforced for login to InsideRanken and any Microsoft-related apps and sites.

You may access your Outlook account from https://outlook.office.com/ or https://www.office.com/ for Office 365 access.

You will be prompted to activate the MFA when you first log in to one of the sites.

Login Issues?

If you forgot your password, please go to https://support.ranken.edu to change your password and unlock your account. If you have forgotten your login, please contact the Help Desk.
If you have changed your phone, MFA settings must be updated manually by the Administrator. Please contact the Help Desk.

Access Your Ranken Email

You can check your student email for any new updates or changes around the college at https://outlook.office.com
The student email account is active up to 90 days after graduation or withdrawal from school.

WHAT EMAIL CLIENTS ARE COMPATIBLE WITH OFFICE 365 MULTI-FACTOR AUTHENTICATION?

Below is a non-exhaustive list of email clients that are known to be compatible with Office 365 with MFA:

For any technical assistance, please contact the Help Desk at:

Phone: 314-286-3693