Need Assistance?

• To call a specific office on campus, go to Contact Us at the bottom of this webpage.
• To contact a member of the Student Success Team or your Success Counselor, go to the Student Services tab (above), then select the Student Success Department.
• To contact the Ranken Help Desk, call 314-286-3693 or email [email protected].

Multi-Factor Authentication

• Multi-Factor authentication (a.k.a. MFA) is a method to help better secure your account access. This additional security comes from having to approve the sign-ins to your account using a mobile device.
• MFA is enforced for login to InsideRanken and any Microsoft-related apps and sites.

You may access your Outlook account from https://outlook.office.com/ or https://www.office.com/ for Office 365 access.

You will be prompted to activate the MFA when you first log in to one of the sites.

• Please refer to MFA Set Up Guide

Login Issues?

• If you forgot your password, please go to https://support.ranken.edu  to change your password and unlock your account. If you have forgotten your login, please contact the Help Desk.
• If you have changed your phone, MFA settings must be updated manually by the Administrator. Please contact the Help Desk.

Access Your Ranken Email

• You can check your student email for any new updates or changes around the college at https://outlook.office.com
• The student email account is active up to 90 days after graduation or withdrawal from school.

WHAT EMAIL CLIENTS ARE COMPATIBLE WITH OFFICE 365 MULTI-FACTOR AUTHENTICATION?

Below is a non-exhaustive list of email clients that are known to be compatible with Office 365 with MFA:

• Outlook Web - https://outlook.office.com (Chrome, Edge, Firefox)
• Outlook 365 - Windows/Mac
• Outlook App - Android or iOS
• Native Mail App for iPhone – Two most current iOS
• Apple Mail - Mac OS 10.14 or later
• Mozilla Thunderbird 78 or later

For any technical assistance, please contact the Help Desk at:

Phone: 314-286-3693

Email: [email protected]